Resume Skills for Customer Service in 2023

1. Empathy

In 2023, customer service jobs will require applicants to have a greater capacity for empathy than ever before. This means being able to understand the customer's feelings and needs, and responding to them in a positive way. Being able to identify with the customer and their needs will be a key factor in successfully resolving customer service issues.

2. Problem-solving

The ability to think quickly and efficiently to solve customer service issues will be a key skill in 2023. Being able to identify the root cause of a problem, and provide a solution that is both satisfactory to the customer, and cost effective for the company, will be key.

3. Communication

In 2023, customer service jobs will require applicants to have strong communication skills. The ability to communicate effectively with customers, both in writing and verbally, will be essential. This includes being able to listen to the customer, and respond in a way that addresses their needs and conveys a feeling of understanding and resolution.

4. Product Knowledge

Having a thorough understanding of the products and services that the company provides is a key skill for customer service in 2023. Being able to answer customer questions about the company's products and services in an accurate and timely manner will be essential.

5. Patience

Having patience is essential for customer service in 2023. Being able to remain calm and composed in stressful situations, and to be able to handle difficult customers in a polite and professional manner will be key.

6. Adaptability

In 2023, customer service jobs will require applicants to be able to adapt quickly to new situations and new technologies. Being able to learn and use new tools and techniques quickly and efficiently will be key.

7. Multi-tasking

In 2023, customer service jobs will require applicants to be able to handle multiple tasks at once. This can include responding to customer inquiries, resolving customer issues, and handling multiple customer requests simultaneously. Being able to multi-task efficiently and effectively will be key.

8. Teamwork

In 2023, customer service jobs will require applicants to be able to work as part of a team. Being able to communicate effectively with colleagues and other departments, and collaborate to resolve customer service issues, will be essential.

9. Time Management

In 2023, customer service jobs will require applicants to be able to manage their time effectively. Being able to prioritize tasks, and ensure that customer inquiries and issues are handled in a timely manner, will be essential.